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Greater Boston

Plumbers in Newton, MA

Newton is less a single place than a federation of 13 villages, from Auburndale and West Newton to Waban, Nonantum and Chestnut Hill, spread over 11 ZIP codes. It was one of North America's earliest commuter suburbs, and nearly half of its homes predate 1940, so many calls here involve drains, sewer pipes and supply lines that have been in the ground or the walls for generations. Call the number on this page to be connected with an independent local plumber, then use the notes below on Newton's own offices, rules and trouble spots.

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Where

Auburndale · Chestnut Hill · Newton Centre · Newton Corner · Newton Highlands · Newton Lower Falls · Newton Upper Falls · Newtonville · Nonantum · Oak Hill · Thompsonville · Waban · West Newton

ZIP 02458, 02459, 02460, 02461, 02462, 02464, 02465, 02466, 02467, 02468, 02495

Water & sewer

Every drop of Newton's water is bought from the MWRA, and the city's wastewater flows to MWRA treatment plants. The DPW Utilities Division at 60 Elliot Street is responsible for the city's water, sewer and drainage infrastructure: 617-796-1640, open weekdays 7 AM to 3 PM. When that office is closed, the city lists police dispatch, 617-796-2100, as its emergency number. The Water Billing Office at City Hall is 617-796-1040.

Official page

Permits & inspections

Newton's Inspectional Services Department issues plumbing and gas permits from City Hall, Room 202, 1000 Commonwealth Avenue, (617) 796-1060. Since November 1, 2021, applications have gone through the city's NewGov online portal. The plumbing and gas inspectors keep office hours of 7 to 9 AM and 3 to 4 PM. Note that swapping a gas water heater takes two permits, one for plumbing and one for gas.

Official page

Railroad-era houses and the two-family stock

Census estimates for 2020-2024 count about 33,959 housing units in Newton, with a median year built of 1942. Some 48.8% predate 1940 and 55.0% predate 1950. The pattern follows the city's history: after the railroad reached West Newton in 1834, wealthy Bostonians built large houses on West Newton hill and along Commonwealth Avenue, and streetcars in the late 1800s, cars in the 1920s and postwar growth each added another layer. Oak Hill, by contrast, was still farmland until the 1950s.

Single-family detached houses make up 54.8% of the units, but Newton also has a sizable two-family stock: 15.5%, or about 5,277 units, are in two-unit buildings. Seven in ten households own their homes. In a two-family, a blockage low in the building drain can back up into both units at once, so it pays to know where the main cleanout and each side's shutoff valves are before something goes wrong.

Replacing a water or sewer service in Newton

Newton splits service-line work between the city and the owner's contractors in a specific way. To renew a water service, the owner applies to the Utilities Division; the city taps the main and lays the new copper line to the meter at the owner's expense, while the owner's private utility contractor digs and restores the trench under an Engineering Permit. Renewing a sewer service needs a permit application filed by a bonded and insured utility contractor that the owner hires.

Lining a sewer lateral instead of digging it up is allowed, but only after a CCTV camera inspection with a city Engineering Inspector present, both before and after the work. If a plumber recommends lining, ask whether those inspections are in the price.

Adding a second water meter for irrigation has its own fees: $50 for the plumbing permit without a cross-connection device or $100 with one, $345 for the meter and parts, and an $80 water permit fee. The plumbing contractor picks up the equipment at 60 Elliot Street. Backflow device tests under the city's cross-connection program, run by Weston & Sampson, cost $90 per test.

Sewer I/I work, Area 9 and Cheesecake Brook

Newton is in the seventh phase of an 11-year Sewer Capital Improvement Program aimed at inflow and infiltration (I/I), including underdrain connections: rain and groundwater that get into sewer pipes and travel to MWRA plants as if they were sewage. On the water side, the city leak-surveys its 319 miles of water main twice a year, found and repaired 177 leaks in 2024, and plans to spend about $4.5 million a year for at least a decade on water infrastructure.

The sewer work has had side effects. A February 5, 2025 report to the City Council said residents in low-lying parts of the Oak Hill area, which the city calls Area 9, had reported groundwater flooding after the I/I work there, and that the Area 9 project could cost well over $12 million. If your basement has started taking on water, a plumber can rule a leaking pipe or broken drain in or out; groundwater coming through the foundation is a matter to raise with the Utilities Division.

Cheesecake Brook overflowed in the summers of 2020 and 2021, and the 2021 flood floated a car and took out a footbridge in Albemarle Park. The city broke ground on a stormwater storage project at Albemarle Field in February 2025, and it runs watershed projects for Laundry Brook and Edmands Brook/Crystal Lake as well. Its climate resilience advice to homeowners is to seal and waterproof the foundation and use a sump pump to prevent basement flooding.

Lead service lines: a short list left

Newton finished an inventory of every service line in October 2024 and mailed every property with a lead, galvanized or unknown line the following month. A city release that year reported roughly 24,000 private service lines checked, with 1 lead line, 8 potentially lead and 108 still unidentified; a $93,376 MassDEP grant helped pay for the work, and zero-interest loans were offered for replacements. The city's water mains are not made of lead.

By the City Council report of February 5, 2025, all known city-side lead had been removed, 39 city-side lines were still unknown, and the private side still needed 1 known and 12 unknown services replaced. Lead sampling in 2024 put the 90th-percentile result at 1.09 ppb, with none of 20 samples over the Action Level. If the city asked you to identify your line, a plumber can tell you what it is made of; see also our background on lead pipes.

What Newton callers usually need

Plumbing in Newton: questions

Who do I call in Newton for a water or sewer emergency at night or on a weekend?

The DPW Utilities Division answers 617-796-1640 between 7 AM and 3 PM, Monday through Friday. Outside those hours, the city's listed emergency number is police dispatch at 617-796-2100. Anything leaking or clogged inside your home needs a plumber, not the city.

What happened with groundwater flooding in Newton's Area 9?

Residents in low-lying parts of the Oak Hill area reported groundwater flooding after the city's inflow and infiltration sewer work, and a February 2025 report to the City Council said the Area 9 project could cost well over $12 million. Report new basement water to the Utilities Division and have a plumber rule out a plumbing leak.

Who pays to replace the water service to a Newton house?

The owner. You apply to the Utilities Division, the city installs the new copper line from the main to the meter at your cost, and your own utility contractor handles the trench under an Engineering Permit.

Where are plumbing permits issued in Newton?

At Inspectional Services in City Hall, Room 202, 1000 Commonwealth Avenue, (617) 796-1060, with applications filed on the NewGov portal. It's worth a quick license lookup on whoever will file it.

Need a plumber in Newton?

One call connects you with an independent local plumber. Ask for the price and their Massachusetts license number before work starts.

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